![]() It is one of the prime cultural tourism construction projects in Guangdong Province in 2020, and also an important starting point for Jiangmen to “endeavor to build a hundred billion cultural tourism industry and focus on the leading project construction”. ![]() We do our best to constantly improve, and hope that you will reconsider your decision to return as we have carefully taken guest feedback and adjusted our operations accordingly after a hectic spring and summer season.Overseas Chinese Town (hereinafter as OCT) Gulou Waterfront Eco-Cultural Tourism Resort is an innovative integration project, new-type urbanization + beautiful countryside, launched by OCT Group. We offered a discount on a future stay as we hoped your family would return once construction was complete and we could provide the peaceful, luxury stay you had in mind when booking with us. We also acknowledge the need for improved communication and will address this issue internally. We want to clarify that we made every effort to communicate the situation to you in advance and offered alternative accommodation options. We understand that it was disappointing, and we're sorry for any inconvenience it may have caused during your stay. We apologize for any frustration you experienced due to the balcony repairs and the construction work surrounding the property. However, we deeply regret the inconvenience caused by the construction work and the communication issues you encountered. We appreciate your kind words about the interior of the unit and your recommendation. Thank you for sharing your feedback regarding your recent stay at our property. 5% is not acceptable, especially for a future stay. No one should have paid for staying there during construction. The only 2 that were occupied by nonowners were Benchmark unit, one of which was because a different unit elsewhere had been double booked. I called and left a message when we returned home asking for a manager to call me back. They offered a 5% discount on a future stay-which is not even close to what should have been done. TWO DAYS laters we received an email saying that "Emerald Hill" told them it was just patio repair. I sent an email during our stay listing the items that were problems. NO ACCESS to the beach from the front of our unit, and we had to keep the curtains closed because there were workers on our patio. One night we couldn't park in our assigned spot due to construction vehicles. Scaffolding, tools on the boardwalk, plastic across patios, concrete grinding, electrical cords, dumpster in the parking lot. We arrived to find FULL CONSTRUCTION going on the outside of the building. I was told she would check with management and would call me back. At the very least we should receive a discount of some sort. NO ANSWER except "well do you want to cancel"? NO. I called & was told someone would go take pictures & she asked for 24 hrs. Upon thinking about it for a few days, this was a huge disappointment as we use the patio A LOT. We received an email 2 weeks before checkin saying there were "repairs to the balcony and we wouldn't be able to use the sliding door". ![]() This is a management company review for this timeframe. It is beautiful, & the outside building rehab will be great when complete. I will begin by saying the inside unit itself was perfect. We can't wait to welcome you back for another amazing trip in the future. It's fantastic to know that Other Mama's Beach Service added to the fun and made you feel like family. We're delighted that you found the condo to be perfect and as expected. Our team takes pride in keeping guests informed and ensuring a memorable experience. Thank you for your wonderful review! We are thrilled to hear that Benchmark Management exceeded your expectations and provided excellent service throughout your entire visit. They are so fun and personable and treat all like family. The beach service - Other Mama’s Beach Service- was top of the line. ![]() The condo was perfect and was what we expected. They kept us Informed before we left, when we arrived, checked on us again half way through our visit, and now after the fact. ![]() Benchmark Management was great! They delivered more than expected. ![]()
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